IT Support
ITWORX exists to take the headache out of IT for you, whether you need a full support solution backed by years of experience, or an extension to your current IT Team, ITWORX can tailor a support solution that meets your needs.
Through flexible models we help clients optimize their IT systems, offering a holistic support environment to enable peace of mind and ease of support to end users.
How to Log Technical Assistance Requests.
Click the link below for instructions on how to log a technical assistance request.
Hardware Support
Our NOC based Tier 1 through Tier 2 approach provides incident resolution and request fulfilment, from simple break fix issues to complex issues and root cause analysis of problems at Tier 2 and above.
Desktop Support
With today’s technology there is no longer a need to wait for a technician to make his way to your office, with our innovative support products we can offer Internet based support to reduce time to resolution times drastically.
Remote Support
When remote support is not an option we have an engaged enthusiastic team ready to tackle your issues onsite. From deployment of new products to resolution of issues, our engineers are equipped to take on your challenges and get you back to your core business in record time.
Service Desk
Our Vendor agnostic hardware support centre is available to support all of your hardware requirements, our experienced team can repair your ailing device and have it back to you in better condition that when it arrived.
What Next?
For more information about any of our IT support services, please contact us today support@itworx.co.bw or call 3959936, 3937767/8 to speak to one of our technology specialists.