Technical Assistance Requests
What I need to share when logging a request
The below details are key when logging a request:
- Name of Company
- Name of the Person experiencing the problem and their contact details, especially Mobile number
- What is the nature of the problem/request?
TeamViewer during Support Calls
During a Support Call, the technician may request you to start a TeamViewer session. Please send your ID and PWD to firstname.lastname@example.org for this TeamViewer Session. Do not close TeamViewer as this will close the connection. In addition, keep an eye out on the chat box in case our technician needs to communicate with you. Please click here to download TeamViewer Quick Support.
ITWORX WORKING HOURS
|Normal Hours (Monday – Friday)||0800 – 1700||As per Helpdesk Queue (Priority based on Contract/Non-Contract client)|
|Weekends (Saturday – Sunday) and Public Holidays||N/A||As per client request|