​Department: Sales Department

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Location: Gaborone International Commerce Park, Gaborone

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Vacancy Type: Full-time position.

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You will be required to work a standard Eight-to-Five day, Monday to Friday, but you may also be required to put in some extra hours.

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About ITWORX

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ITWORX is a leading Managed Service Provider specialising in IT solutions and cybersecurity. We are dedicated to delivering innovative services to our clients, helping them protect and grow their businesses. We are seeking a motivated Junior Sales & Support Administrator with a keen interest in IT and technology to join our dynamic team.

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Job Overview​

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This entry-level role offers an exciting opportunity for someone passionate about IT and technology. The successful candidate will handle reception duties, assist with sales administration, coordinate workshop bookings, and provide essential operational support.

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Key Responsibilities:

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• Reception Duties:

  • Serve as the first point of contact for calls, emails, and visitors, ensuring a professional and welcoming approach.

  • Manage the reception area to maintain a professional appearance.
     

• Sales Support:

  • Prepare, process, and follow up on customer quotes and invoices.

  • Provide administrative support to the sales team.

  • Assist with updating and maintaining records in the CRM system.
     

• Workshop Coordination:

  • Book machines into the workshop for repairs or maintenance.

  • Communicate with the technical team to provide updates to customers on job progress.
     

• General Administrative Tasks:

  • Support stock management processes with proper documentation.

  • Assist with daily operational tasks as needed.
     

• Customer Service:

  • Respond promptly to customer inquiries and ensure a high level of service.

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Requirements

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• A high school diploma or equivalent; further education or certifications in IT or business administration are an advantage.

• Strong interest in IT, technology, or cybersecurity.

• Excellent verbal and written communication skills.

• Strong organisational and multitasking abilities.

• Proficiency in Microsoft Office (Word, Excel, Outlook).

• Familiarity with CRM systems is a plus.

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And show evidence of the following skills:

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• Self-motivation and a competitive, results-driven attitude

• Passion, dedication, and focus

• Stamina, resilience, and the ability to work well under pressure

• Confident presentation skills and a professional telephone manner

• Time-management skills and the ability to prioritise your workload

• Ability to pay attention to detail

• Articulate, persuasive and influential verbal communication skills

• The capacity to work well on your own or in a team

• Business awareness

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Nice-to-Haves​
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• Experience in the IT industry

• Experience in the following would be beneficial

• Software vendors [Adobe, Microsoft, Veeam, Acronis]

• Hardware vendors [HP, Dell, Lenovo]

• MSP Services [Email Filtering, Backup, Antivirus, Patch Management]