Remote Monitoring & Management

Trained experts at your side

Our server plans go way beyond the normal maintenance contract offerings. We manage all aspects of your endpoints and our agent constantly monitors software and hardware events. Through alerting we can react proactively and address issues before they become a serious downtime issue.

Server Care & Technical Support by

IT Worx

ITWORX Essential Server Care & Technician includes:

Managed End point protection – Webroot | Managed DNS protection – Webroot | ITWORX Essential Server Care + Technician

  • Managed End point protection – Webroot (Licensing cost included)
  • Managed DNS protection – Webroot (Licensing cost included)
  • 2,400 preconfigured monitoring rules through our proprietary
  • IntelliMon™
  • Software with continuous updates
  • Hardware & software audits
  • Remote Access
  • Ticket-based workflow
  • Ticket escalation with steps to resolution
  • Update definitions for Antivirus
  • Remote restart of services and low disk space clean-up by our NOC
  • Automated patching with flexible installation schedule and optional reboot

Includes 1 hours’ technician Labour at no additional cost for support tickets raised. (Does not include hardware/parts replacement)

ITWORX Preferred Server Care & Technician includes:

Managed End point protection – Webroot | Managed DNS protection – Webroot | ITWORX Essential Server Care + Technician

  • Managed End point protection – Webroot (Licensing cost included)
  • Managed DNS protection – Webroot (Licensing cost included)
  • 2,400 preconfigured monitoring rules through our proprietary
  • IntelliMon™
  • Software with continuous updates
  • Hardware & software audits
  • Remote Access
  • Ticket-based workflow
  • Ticket escalation with steps to resolution
  • Update definitions for Antivirus
  • Remote restart of services and low disk space clean-up by our NOC
  • Automated patching with flexible installation schedule and optional reboot
  • Resolve Windows patch failures and reboot based on patch schedule you set
  • Full remote problem resolution by NOC

Includes 2 hours’ technician Labour at no additional cost for support tickets raised. (Does not include hardware/parts replacement)

ITWORX Elite Server Care & Technician includes:

Managed End point protection – Webroot | Managed DNS protection – Webroot | ITWORX Elite Server Care + Technician

  • Managed End point protection – Webroot (Licensing cost included)
  • Managed DNS protection – Webroot (Licensing cost included)
  • 2,400 preconfigured monitoring rules through our proprietary IntelliMon™
  • Software with continuous updates
  • Hardware & software audits
  • Remote Access
  • Ticket-based workflow
  • Ticket escalation with steps to resolution
  • Update definitions for Antivirus
  • Remote restart of services and low disk space clean-up by our NOC
  • Automated patching with flexible installation schedule and optional reboot
  • Resolve Windows patch failures and reboot based on patch schedule you set
  • Full remote problem resolution by network operations centre
  • Proactive rebooting of servers (when they go offline) using Lights Out
  • Management
  • Active Directory Group Policy Troubleshooting
  • System performance analysis & troubleshooting
  • Microsoft Exchange health check & defragmentation
  • Microsoft Service Pack installation
  • Webroot AV scans and remediation for infections
  • Free Network Availability Monitoring

Includes 4 hours’ technician Labour at no additional cost for support tickets raised. (Does not include hardware/parts replacement)